Delivery & Returns

Delivery & Returns

Delivery & Returns

We aim to despatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock.

We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.

If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals in tact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.

To cancel or return goods please contact us via email quoting your order number.

All products on our website are legal in The United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order at you accept all responsibilities regarding the legality of the products that will be shipped to you.

111Direct Ltd makes no claim that the information and products on the website are available, appropriate or legal outside the United Kingdom. All information provided by 111Direct Ltd, through this website, links to or from other websites or by its employees over the phone, email or any other transmission is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action. Using the information for illegal activities is at your own risk. 111Direct Ltd does not warrant that the information on the website is up-to-date or accurate.

You are taking full liability for personal injury, damages, punitive measures, lost profit or revenues, loss of use of product or equipment and any loss of property that may result from the purchase, use or misuse of any product from 111Direct Ltd. 111Direct Ltd, its owners, agents and employees cannot be held responsible for the actions of its customers.

We do not encourage the illegal use of our products. We strongly advise you to consult your solicitor if you have any doubts.

Our products do not have any medical value. Our products may not be used as a medicine or as a replacement for medicines.

All illustrations, pictures, design, text and logos on this website are copyrighted. Any commercial use of any of these contents is strictly prohibited without the written permission of CBD Oils UK.

Please note we cannot deliver to the following destinations:

Alabama – CBD must be obtained by state approved Pharmacies.
Mississippi – CBD must be obtained by state approved Pharmacies.
Missouri – CBD must be obtained by state approved Pharmacies.
South Dakota – CBD must be obtained from an FDA approved source.
Tennessee – CBD must be obtained from a company operating within the US.
Texas – CBD must be prescribed from a state doctor.
Utah – CBD must be prescribed from a state doctor.
Virginia – CBD must be prescribed from a state doctor.
Wisconsin – CDD must be prescribed from a state doctor.


Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months shelf life from when the product is despatched.

You can send returned items to:

111Direct Ltd
Simply Returns Dept
1D Thorpe Court
Delta Way
TW20 8RX
United Kingdom

Start typing and press Enter to search

Shopping Cart

No products in the cart.